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Privacy Policy

Precision Plumbing Canberra (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Personal Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Phone number

  • Email address

  • Address or job location

  • Details relating to your plumbing enquiry or service request

 

This information is collected when you:

  • Contact us via our website, phone, email, or social media

  • Submit an online enquiry or booking form

  • Request a quote or service.

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2. How We Collect Personal Information

We collect personal information directly from you when you provide it to us. In some cases, information may also be collected automatically through our website (such as IP address or browser type) via cookies or analytics tools.

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3. Why We Collect Personal Information

We collect and use your personal information to:

  • Respond to enquiries and provide plumbing services

  • Prepare quotes and invoices

  • Communicate with you about appointments or services

  • Improve our website and customer experience

  • Meet legal and regulatory obligations

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4. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your information only when necessary to:

  • Trusted contractors or suppliers involved in providing our services

  • Professional advisers (such as accountants or insurers)

  • Comply with legal obligations or law enforcement requests

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5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored electronically or in hard copy and is only accessible to authorised personnel.

6. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools to help us understand how visitors use our site and to improve functionality. You can adjust your browser settings to refuse cookies if you prefer.

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7. Access and Correction

You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate, out of date, or incomplete. To do so, please contact us using the details below.

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8. Complaints

If you have a complaint about how we handle your personal information, please contact us. We will respond within a reasonable timeframe and work to resolve the issue.

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9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Precision Plumbing Canberra
Phone: 0418 970 064
Email: precisionplumbingcanberra@gmail.com

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